Apply for the card

You can apply for a Hello Prepaid card

  • by contacting the Hello Team on +32 2 433 41 45 (Monday to Friday from 7am to 10pm and on Saturdays from 9am to 5pm)
  • or via the Hello bank! app.
  • Using the Hello bank! app, go to the ‘Add products’ page and apply for the Hello Prepaid card.
  • Then choose a virtual card or physical card.
  • Enter your details and indicate when you would like to be contacted by the Hello Team to finalise your card application.
  • You will receive the precontractual information and our general terms and conditions by email.
  • Following the call from the Hello Team, you will receive a confirmation e-mail asking you to register with the online management system for your User Account, which is available on this website.
You will receive your physical card by post a few days later. After activating it and choosing your PIN, you can start to use it.

If you are applying for a virtual card for use solely on the internet, go to your User Account where you will find the number for your card and your three-digit password (the CVC code found on the back of your card).

Apply for your Hello Prepaid card now!

Just use the Hello bank! app and follow the instructions, and that is all there is to it!


  • Cost of the card for 2 years: EUR 25 for the physical card; EUR 15 for the virtual card. The Hello Prepaid card is included in the Hello4You offer for those under 28 (physical version).
  • Replacement of a physical card: EUR 8 (free for Hello4You).
  • ATM cash withdrawals: EUR 3 (only possible with a physical card) (withdrawals free for Hello4You).
  • Foreign exchange commission: 1.6% (for transactions in currencies other than EUR).