A prepaid card

It is a prepaid card which can be topped up and which you can use to make payments in the same way as a credit card.

The Hello Prepaid card is a MasterCard. It is therefore accepted everywhere a MasterCard credit card is accepted.

Unlike a credit card, a prepaid card does not need a credit facility to be opened. The card holder transfers a sum of money to the Hello Prepaid card and then uses the card to make payments online or in shops or to withdraw cash.

The prepaid card is open to everyone: No credit approval procedure is required to obtain it since it is funded from the holder's own money.

  • Two types of cards for two different uses:
    • A virtual card: solely for online payments. The virtual card therefore has no physical form. It consists simply of a card number and a three-digit code. Simple and easy to use.
    • Physical card: it looks like any other bank or credit card and is used to pay in shops, to withdraw money at ATMs and to pay online.

Who is it for?

  • If you do not have access to credit cards because:
    • you do not yet have regular wages or a salary;
    • you are not yet old enough.
  • If you want to manage your budget and do not want to have a credit facility.
  • If you do not want to spend more than the amount loaded onto your card.
  • If you want to pay online with a card other than your bank or credit card.
  • If you need a way to make international payments.

What is it for?

  • To be sure of having enough 'safe' money to go on holiday.
  • For students who are spending time abroad (holidays, Erasmus exchanges, school trips, etc.).
  • To make secure purchases over the internet.
  • To pay in shops in Belgium and around the world (no daily payment limit - 28 million businesses).
  • To withdraw money from ATMs in Belgium and anywhere else in the world (maximum of EUR 625 per day – 1.5 million ATMs).

In a nutshell

  • Apply for your Hello Prepaid card by calling the Hello Team on +32 2 433 41 45 (Monday to Friday 7am to 10pm and on Saturdays from 9am to 5pm) or via the Hello bank! app. The Hello Prepaid card is only available for Hello bank! members.
  • Top up your Hello Prepaid card using the 'Top up' button on your User Account. The structured message you need for transfers and your available balance will be sent to you.
  • Make purchases in shops, pay online and withdraw money from ATMs.
  • Top up your card whenever you like and decide much you put on it, depending on your budget.